Insurance Ombudsman South Africa

Insurance Ombudsman South Africa

Insurance Ombudsman For Short Term Insurance

Established in August 1989, The Office of the Ombudsman for Short-Term Insurance wa established in the 1980's. Its main existence is to provide customers with a free dispute resolution mechanism.

It offers a “no risk” way to resolve disputes between customers and insurers. The Office can assist personal short-term insurance such as; Motor insurance, House owners Buildings and contents insurance, cell phone insurance. travel insurance, disability issues, credit protection insurance.

The Insurance Ombudsman can also solve insurance issues for small businesses, including a sole proprietor or trader, a juristic person, partnership or trust that has a turnover in the last financial year of less than R25 million.

Claim disputes, which the Office can assist with, include fire and allied perils, glass, theft, motor, travel, sickness and accident and SASRIA claims.

Contact Insurance Ombudsman Short Term Insurance

Below you will find contact details for Insurance Institute of South Africa compiled by the Insurance ZA research team.

Website:    Insurance Ombudsman For Short-Term Insurance


Postal Address:     P O Box 32334 Braamfontein, 2017

Insurance Ombudsman For Long Term Insurance

The office for the Ombudsman for Long-term Insurance was established in 1985. The function of the office is to mediate in disputes between subscribing members of the long-term insurance industry and policyholders regarding insurance contracts.

It is an independent office which is accountable to an independent Long-term Ombudsman Council for providing an efficient and independent service to policyholders and others in response to disputes arising from long-term insurance policies.

Policyholders who submit a complaint to the Ombudsman may still decide to follow the conventional civil justice process, although these two processes are not allowed to proceed simultaneously. The service is free to complainants. Industry subscribers are bound by the Ombudsman’s rulings. There is provision in the rules for an informal appeal process.

Contact Insurance Ombudsman Long Term Insurance

Below you will find contact details for Insurance Institute of South Africa compiled by the Insurance ZA research team.

Website:    Insurance Ombudsman For Long-Term Insurance


Telephone:     021 657 5000 or 0860 103 236

Address:     Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town, 7700

What is Insurance?

Insurance is an arrangement which a company or the state undertakes to provide a guarantee of compensation for specified loss, damage, illness, or death of a client or citizen in return for payment of a specified.

The most common types of insurance provided by companies in South Africa are, car insurance, health insurance, life insurance, funeral insurance, travel insurance. pet insurance and business insurance.

Definition of an Insurance Premium in SA

An insurance premium is a contract, represented by a policy, in which an individual or entity receives financial protection or reimbursement against losses from an insurance company. The company pools clients' risks to make payments more affordable for the insured.


Top Performing South African Insurance Companies

Here are the top performing insurance companies in South Africa according to figures released this month.

This data was last updated in:  

Budget Insurance Logo
1st For Women Insurance Logo
King Price Insurance
Dial Direct Insurance Logo
Hippo Insurance Logo
Miway Insurance Logo
Mutual and Federal Insurance Logo
Auto and General Insurance Logo
Alexander Forbes Insurance Logo
Hollard Insurance Logo

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